About Tiptapp

Tiptapp is the future of moving things around. Our app matches you in real-time to other users that have extra space in their vehicle and time to give your stuff a ride from A to B. You get instant help with deliveries, shopping, moves, and recycling of items of any size. This way, we help users cope with everyday logistics while providing an important source of extra income for others. By decreasing the number of cars on the road and increasing reuse and recycle rates, we directly contribute to reducing the environmental impact in the cities where we operate.

In 2023, Tiptapp’s platform paid out 7 million euros to helping users, saved an estimated +50 tonnes of CO2 emissions through fewer car rides, and gave 278,000 reusable items a new home.

Tiptapp launched in Stockholm in 2016 and is backed by investors that have previously built and backed leading European tech companies like Spotify, Avito, Klarna, and Revolut. We operate across Sweden, London, Berlin, and Lisbon with +300,000 users and have been growing quickly since the start. We are now a profitable company and are preparing for rapid international expansion.

About the role

As a Support Agent in the Community team at Tiptapp, you will possess a thorough knowledge of every aspect of the app and a deep understanding of its functionality to best serve our users. Your primary role will involve responding to incoming messages from our users through our email support and chat platforms, where you will also liaise with both advertisers and helpers. It’s crucial that you guide our users in the right direction and ensure their questions are answered in a friendly, professional, and informative manner.

Tasks include:

• Responding to incoming messages from our users through chat and email.
• Assisting both advertisers and helpers by guiding them in the right direction and ensuring their questions are answered in a friendly, professional, and informative manner.
• Troubleshooting technical issues, reporting bugs, collecting user feedback, and contributing to improving the overall user experience.
• Creating and updating self-service materials to empower our users to solve their own problems.
• In this role, you will become an expert on how our product works, enabling you to provide clear and helpful guidance to our users.
  

What we offer

🎯 Work with a team that is obsessed with innovation and iteration, pushing the frontier of the sharing economy

🌱 Be part of a company that has substantial impact on the environment and society

👩‍💻 Flexible work hours with full possibility to work remotely

🏹 Competitive salary

☀️ 30 days vacation

🏝 Pension plan

🏃‍♀️ Wellness allowance (~€500 per year)

We are a remote-first company and offer all employees the possibility to use a co-working space at their convenience.

Who we are looking for

We’re looking for someone who is self-driven and thrives when working independently but also values being part of a supportive team. You’re down-to-earth, a true team player, and always eager to contribute your best. You’re not afraid to share your ideas or provide feedback, and you genuinely care about both your colleagues and the community you serve.

• Has a natural curiosity and enjoys diving deep into challenges to find the best solutions.
• A team player who always strives to do their best for both users and colleagues.
• Has a technical interest and enjoys quickly learning new tools and ways of working. Familiarity with tools like Intercom and Stripe is a bonus.
• Is fluent in Swedish and English, both spoken and written (additional languages are a plus!).
• Is self-driven and takes responsibility for your tasks.
• Is able to handle heated situations and has a high stress resistance.
• We value the right mindset and potential – previous experience in customer support is a plus but not a requirement.

We’re a small and dynamic team where your contributions will have a real impact on how we grow and improve. At Tiptapp, you’ll work independently in a dynamic startup environment, with a supportive team that shares the same goal: to deliver the best possible experience to our users. We take pride in our strong culture of experimenting, flat and participatory decision-making and always helping each other out, and we think you should too!

You will mostly work in Swedish, while our company language is English. Your CV and personal letter can be sent in Swedish or English.

We look forward to hearing from you!